1. Who We Are

Balanced Chiropractic (“Balanced Chiropractic,” “we,” “us,” or “our”) is a chiropractic clinic located at:

Balanced Chiropractic
4000 E Market St, Ste 200
Logansport, IN 46947
Phone: (765) 475-5730
Email: info@balancedchiros.com
Website: https://balancedchiros.com

2. Scope of This Policy

This Privacy Policy applies to information we collect when you:

• Visit our website at balancedchiros.com
• Contact us by phone, email, contact form, or social media
• Request or schedule an appointment
• Interact with our clinic in ways that are not covered by a separate HIPAA notice

If you are a patient, certain information we collect about you is considered “protected health information” (“PHI”) and is covered by federal and state health privacy laws, including HIPAA. Our separate HIPAA Notice of Privacy Practices describes in more detail how we use and disclose PHI.

3. Information We Collect

3.1. Information You Choose to Provide

We may collect information you voluntarily provide, such as:

• Name, email address, phone number, and mailing address
• Appointment requests and scheduling details
• Information shared in messages, contact forms, or phone calls
• Insurance or billing-related information you provide to us

3.2. Information Collected Automatically

When you visit our website, certain information may be collected automatically by our systems or service providers, such as:

• IP address and general location (for example, city and state)
• Device, browser, and operating system information
• Pages viewed, links clicked, and time spent on the site
• Referring website or search terms that led you to the site

3.3. Cookies and Similar Technologies

We may use cookies and similar technologies to help the site function properly, remember certain preferences, and understand how visitors use the site. You can usually adjust your browser settings to refuse or limit cookies. If you disable cookies, some features of the site may not work as intended.

4. How We Use Your Information

We may use the information we collect to:

• Respond to questions and appointment requests
• Schedule, confirm, and manage appointments
• Provide chiropractic and related services you request
• Send important updates, such as changes to hours or policies
• Operate, maintain, and improve our website and patient experience
• Monitor and protect the security of our systems and data
• Comply with legal obligations and respond to lawful requests
• For other purposes with your knowledge and consent

5. Legal Bases for Processing (If Required)

Where applicable data protection laws require a legal basis for processing, we may rely on:

• Your consent (for example, when you submit an online form)
• The performance of a contract or steps taken at your request
• Compliance with legal obligations
• Our legitimate interests in operating and improving our practice and website

6. How We Share Information

We do not sell your personal information.

We may share information with:

• Service providers that support our operations, such as website hosting, scheduling systems, email providers, and analytics tools
• Healthcare partners when needed to coordinate your care and only as allowed by law
• Law enforcement or government agencies when we believe it is required to comply with a legal obligation or protect rights, safety, or property
• Other third parties when you ask us to, or when you give your consent

7. Third-Party Websites and Services

Our website may link to third-party sites or services, such as online booking tools, maps, or social media platforms. These sites have their own privacy policies and practices. We are not responsible for the content or privacy practices of third-party sites and encourage you to review their policies before providing information.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect the information we collect. While we work hard to protect your information, no system can be guaranteed 100% secure, and we cannot promise absolute security.

9. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, unless a longer period is required or allowed by law (for example, medical record retention requirements or tax laws).

10. Your Choices and Rights

Depending on the laws that apply where you live, you may have certain rights regarding your personal information, such as the right to:

• Request access to personal information we hold about you
• Request that we correct inaccurate or incomplete information
• Request deletion of certain information, subject to legal requirements
• Object to or request restrictions on certain types of processing
• Withdraw consent where we rely on your consent

To request any of these, please contact us using the information in the Contact Us section below. We may need to verify your identity before responding.

11. Children’s Privacy

Our website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided information to us through the site, please contact us so we can investigate and take appropriate steps.

12. Patients & Protected Health Information (HIPAA)

If you become a patient, some of the information we collect will be PHI governed by HIPAA and applicable state law. Our HIPAA Notice of Privacy Practices explains how we use and disclose PHI, your rights regarding that information, and how you may exercise those rights.

13. International Visitors

Our website and services are intended for individuals located in the United States. If you access the site from outside the U.S., you understand that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your home country.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Your continued use of the site after changes are posted means you accept the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Balanced Chiropractic
4000 E Market St, Ste 200
Logansport, IN 46947
Phone: (765) 475-5730
Email: info@balancedchiros.com